Who we are
Aidify Learning and Mobility Pvt Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you how we handle your personal data, your privacy rights and how the law protects you when you use our mobile applications – CueLab CRM and Toury – AI Powered Tour Guide, and our website (collectively referred to as “Services”).
1. Information We Collect and How We Use It
1.1. Information You Provide To Us
When you use our Services, we collect information you provide directly to us. This can include your name, email, and any other information you choose to provide when you submit an inquiry, create or modify your account, request customer support, or communicate with us.
1.2. Information We Collect Automatically When You Use the Services
We automatically collect certain information when you use our Services, including:
- Your IP Address;
- Your location;
- How you behave on our Services, including what pages you land on, how much time you spend, etc.;
- What device you use to access our Services and its details, such as the model, operating system, etc.;
- Cookies and Web Beacon data;
- Data from third parties who have your explicit consent to lawfully share that data;
2. How We Use Information We Collect
We use the information we collect to provide, maintain, and improve our Services, develop new ones, protect Aidify and our users, and offer you tailored content.
3. Information We Share
We do not share your personal information with companies, organizations, or individuals outside of Aidify unless one of the following circumstances applies:
- With your consent: We will share personal information with companies, organizations, or individuals outside of Aidify when we have your consent to do so.
- For legal reasons: We will share personal information with companies, organizations, or individuals outside of Aidify if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process, or enforceable governmental request.
4. Compliance with Children’s Online Privacy Protection Act
We do not knowingly collect, use, or disclose personal information from children under the age of 13 without prior parental consent, except as permitted by the Children’s Online Privacy Protection Act.
5. Tracking by Our Advertisement Partners
Our advertising partners may use tracking technologies to collect information about your activity on our Services and other sites to provide you with targeted advertising based on your browsing activities and interests.
6. Retention of Personal Information
We retain your personal information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.
7. Compelled Disclosure
We may disclose any data we collect or process from you:
- Under applicable law or to respond to a legal process, such as a search warrant, court order, or subpoena;
- To protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;
- To investigate fraud or violation of our Acceptable Use Policy;
- If required in connection with legal proceedings brought against CueLab, its officers, employees, affiliates, customers or vendors;
- To establish, exercise, protect, defend and enforce our legal rights.
8. Security
We are committed to ensuring the security of your information. We use various security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure.
9. Your Data Protection Rights Under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Aidify aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
10. Changes To This Privacy Policy
We may change this Privacy Policy from time to time. We will post any changes to this Privacy Policy on this page. We encourage you to review our Privacy Policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.
11. Grievance Communication
If you have any questions or complaints about this Privacy Policy or our information handling practices, you may email us at hello@aidify.co. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your information within 45 days of receiving your complaint.
1. Overview
2. Information Collection and Use
- Personal Information : We collect personal information when you register for an Aidify account, participate in interactive features of our services, or communicate with us. This may include your name, email address, and other contact details.
- Usage Data : We collect information about how you use our services, including your interaction with our applications, the time, frequency, and duration of your activities.
- Cookies and Tracking Technologies : Like most websites, we use cookies and similar technologies to collect additional website usage data and to improve our services.
3. Use of Information
How we use your information :
- To communicate with you (such as through email or call) about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices;
- To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
- To ask you to participate in surveys, or to solicit feedback on our products and services;
- To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, providing website and mail hosting, and backing up and restoring your data;
- To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;
- To provide customer support, and to analyze and improve our interactions with customers;
- To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of Aidify, Aidify’s users, third parties and the public;
- To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you;
- To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
- To monitor and improve marketing campaigns and make suggestions relevant to the user.
4. Consent and User Rights
- Consent for Use : By using Aidify’s services, you consent to the collection and use of your information as described in this policy.
- User Rights : You can request the deletion of your data through our apps. We commit to deleting your data from our systems within 60 days of such a request.
5. Data Storage and Security
We take the security of your information very seriously and employ several measures designed to protect your information from unauthorized access and disclosure.
- Secure Environment : Information collected through our services may be stored and processed in any country where Aidify or its affiliates, subsidiaries, or service providers maintain facilities.
- Encryption : We protect your data using 256-bit encryption, ensuring its safety against unauthorized access.
6. Sharing and Disclosure
- With Consent : We will share personal information with companies, organizations, or individuals outside of Aidify when we have your consent.
- For Legal Reasons : We may share personal information if we believe that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process, or enforceable governmental request.
7. International Data Transfer and GDPR Compliance
- Data Transfer : Your information may be stored and processed in any country where we operate.
- GDPR Compliance : We adhere to GDPR standards, ensuring appropriate protection for the data of all our international users.
8. Policy Changes
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Updates and Notifications : We reserve the right to update this policy. Any changes will be communicated through email notifications to your registered email address and any changes will be posted on this page with an updated effective date.
9. Contact Information
- Queries and Concerns : For any privacy-related concerns or inquiries, please contact us at privacy@aidify.co.
By using Aidify’s services, you acknowledge and agree to the practices described in this Privacy Policy. We recommend reviewing this policy periodically for any changes.
